1107 受給者視点のサービス評価における価値の種類と構造(OS9-1 ライフサイクル設計とサービス工学-I)価値評価)

概要

論文の詳細を見る
As the service sector in economy grows, an evaluation method for service design that increases efficiencies is needed. A service should be evaluated by the viewpoint of service receiver, because it has characteristics such as simultaneous production and consumption. Until now, authors proposed an evaluation function to estimate to what extend a requirement of a service receiver is satisfied. The function is decided by the designer using data about the receiver's expectation and quality of the service. In this report, we classify receivers' requirements in two: service oriented and product oriented. Then, we analyze relationship between the classes of requirements and related functions.
社団法人日本機械学会の論文
2007-10-30