1401 顧客価値と企業要件に基づくサービス設計支援手法の提案(OS12-1 ライフサイクル設計とサービス工学I:サービス設計と価値表現,OS12 ライフサイクル設計とサービス工学)

概要

論文の詳細を見る
To make products have more added values largely from knowledge and services, service engineering is proposing a method for combining products and services at highly level. When customers use products and services, the customer owes not only a monetary cost but also a lot of non-monetary costs: a time loss, a psychological and physical load, etc. Since such non-monetary costs have a great influence when the customers compare several services, service providers need to take into account them. Additionally, service providers, a profit -oriented organization, need to take into account productivity of service to provide. This paper aims at proposing a method to specify unnecessary operation from viewpoints of non-monetary costs and corporate requirements
2009-10-28