3405 サービス設計のための設計知識データベースの構築(OS12-5 ライフサイクル設計とサービス工学V,OS12 ライフサイクル設計とサービス工学)

概要

論文の詳細を見る
In service design, it is important to use the knowledge of various areas effectively. Authors have proposed a method to acquire the design knowledge from Web which includes a large amount of information, and a method to use it for service design. It is confirmed that providing a large amount of knowledge is useful for service design, however, on the other hand, a large amount of knowledge place a burden on designers. In this paper, for the purpose of constructing a data base for service design, a method to manage service design knowledge by tagging the knowledge using service quality elements is proposed. And the effectiveness of the tag is analyzed by a comparative verification.
一般社団法人日本機械学会の論文
2010-10-27