新潟県中越地震における小千谷市被災者生活再建支援業務のエスノグラフィー調査に基づく被災者生活再建支援システムの外部設計

概要

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How victims support operation should be designed to provide services tailored to meet needs and requests from each victim and to minimize troubles and extra loads in the large-scale operation became big issue with recent growing diversity and complexity of disaster victims support. In this study, the total picture of support operation and problems emerged in the operation process in Ojiya city was clarified with observations of the operations, interviews to the staff engaged in the oeprations and analyzing documents used in the oepration such as submitted application forms, distributed leaflets for service instruction to victims and manuals provided to staffs. Based on the clarified process and the structure of problems, modification of the process and the information system to settle those problems were proposed.
地域安全学会の論文