介助サービスにおける潜在トラブルに関与する個人的要因に関する検討 : 利用者の既決な要因に焦点を当てて

概要

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In the present study, we investigated from the consumer's perspective how six pre-determined factors for which intervention is not possible contribute to potential conflict between assistants and consumers of assistance services at an independent living center. A survey comprising 45 question items classified between the respective issues of responsibility was conducted on 100 consumers. Groups were created within each factor, and the degree of conflict for each item was compared. Intergroup differences were observed for all factors. Correspondence analysis was conducted for each respective issue of responsibility and sample scores were calculated for each extracted axis. Multiple regression analysis was performed with the sample scores as objective variables and the six factors as explanatory variables. The two axes extracted from "issues of responsibility on the part of the consumer" were "understanding of the basic points of the service system"and "degree of reserved issues", with "the number of items of assistance received" as the contributing factor. The two axes extracted from "issues of responsibility on the part of the assistant" were "issues of selfacknowledgement on the part of the assistant themselves" and "clarity of assistance content", with "the number of items of assistance received" and "age of consumer" as contributing factors.