P35 問い合せに対する回答にもとづくPC周辺機器のデザイン : カスタマーサポートセンターの回答の構造化による設定方法のデザイン-1(心「こころ」とデザイン,第55回春季研究発表大会)

概要

論文の詳細を見る
Information on the setting of the product is offered to the user by the maker through the manual. However, there are a lot of inquiries concerning the setting in the customer support center. It can be said that information in the manual is not transmitted to the user well, and the setting of the product is too difficult. In the preceding paper, the structure of the answer and the characteristic of the setting were discussed. This Paper discusses about design based on answers to inquiries about PC Peripheral. Two designs are proposed. One is the Package Manual, on which the method of operation and explanation of the situation is described. User can directly understand the method and the situation being in its package. Another is the education movie for getting the technical knowledge for using PC and PC Peripheral well. The technical knowledge is described as flow of water on the movie.
日本デザイン学会の論文
2008-06-20