E02 PC周辺機器に関する問い合せ内容にもとづくデザイン戦略構築 : カスタマーサポートセンターへの問い合せデータによるデザイン戦略の構築-2(デザイン計画,心「こころ」とデザイン,第55回春季研究発表大会)

概要

論文の詳細を見る
This research intends to implement analysis carried out based on Hayashi's quantification methods type III in order to obtain the information which the customer requirements of the PC peripheral equipment makers and a customer expressed in other words don't understand, The survey here targeted CS data collected at wireless LAN router and network media player. From setter diagram obtained as a result. customers are considered to have dual characteristics depending on their relation to wireless LAN or PC. Here, the group having a strong relationship with wireless LAN is treated as Face A, while the group having strong links with PC is treated as Face B. In other words, the relationship customers have with PC is proportional to their knowledge of wireless LAN And, as a result of comparison with scatter diagram of wireless LAN router and the network media player of the wireless LAN router, Those were similar. In other words, The structure of the matter the customer does not understand is common.
日本デザイン学会の論文
2008-06-20