言語的行動と非言語的行動が採用面接に及ぼす影響についての実験的研究

概要

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The purpose of this paper was to investigate the effects of verbal and nonverbal behaviors on a job interview through three experimental studies. Independent variables were verbal content (assertive or non-assertive: AS vs. NA) and nonverbal behaviors (low or high immediacy: L vs. H). Dependent variables were interpersonal impression (intimacy, social desirability, dynamism and general evaluation bias), job abilities (decisiveness, harmoniousness), and employment decisions. Presentations of the video tape consisted of three modes: Study 1 with an audiovisual mode, Study 2 with an audioonly mode, and Study 3 with a visual-only mode. Subjects were 12 students (6 males and 6 females) in each condition and 98 students in all three studies. Major findings were as follows: (1) In an audiovisual mode of presentation, effects of verbal behaviors were greater than thoes of nonverbal behaviors. There were no effects of both behaviors on employment decisions. (2) In an audio-only mode, AS had higher scores in all measures than NA. (3) In a visual-only mode, H had higher scores than L except social desirability and job abilities.
経営行動科学学会の論文
1991-10-30