オフィスワーク向けビデオフィールドワーク手法の開発(<特集>サービス工学)

概要

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Preexisting data is necessary for analyzing services. We have developed a new fieldwork method making use of video to facilitate data collection, especially for office work. Our proposed method is characterized by the use of video. It enables a comparative study between similar or consecutive tasks through pair-wise replaying of video clips, which are cut out and paired based on the analysis of computer screens used by workers (subjects). A difficulty in the use of video recording is that there are no opportunities to ask the workers a question at the time of recording. This difficulty is mitigated through collaborative viewing of video clips in the workshop by both observers and subjects, a process that helps because the subjects recall the exact situations and the reasons for their actions at that time.
2012-10-15