線画によるデフォルメ映像を用いた遠隔サポートの会話特性(コミュニケーション支援及び一般)

概要

論文の詳細を見る
Novices have little technical skill and so are best supported by verbal explanations by experts in conjunction with visual information such as pictures of computer screens. Video telephone systems are becoming more prevalent and are a logical infrastructure on which to build a novice support service. Unfortunately, there is a lot of resistance to such systems since most users feel uncomfortable with showing their faces and dwellings to strangers, the experts. Key problems are the loss of privacy and the feeling of breakdown in security. This paper proposes a system that automatically deforms the images transmitted in both directions os as to achieve two goals: easing the concerns of users and ensuring good enough support. We examine here the effect of visual information quality on the effectiveness and impression of a collaboration between a novice user and an operator.
社団法人電子情報通信学会の論文
2007-05-17