建築プロジェクトにおける顧客満足に関する研究 : 建築主を対象とした顧客満足度分析

概要

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This is the study of the JIA's Strategic Study about architects and their clients. The study is based upon 6 experienced clients interviews and questionnaires and 98 general clients questionnaires. Results so far are as follows. 1)Exclusive relationship between the experienced client and the architect is still now existing, but the relationship is going to change, because of dissatisfaction among client organizations with the services delivered by the architect. In the case of the growing companies of clients, however, the relationship will be more exclusive one. 2)Both the client and the architect were poor at project programming. They don't understand the importance of the programming. 3)The gaps between clients' expectation and architects' services exist in cost planning at the early stage of the project, cost control during the project, follow-up service and maintainability design. Particularly the experienced client doesn't expect the architect's ability of cost control service. 4)Experienced clients who have prefered the design-build system, step by step, intend to use the separate system of design and construction, particularly on the case of commercial building project. This is the study of the JIA's Strategic Study about architects and their clients.
社団法人日本建築学会の論文
1998-06-30