Incidents of Violence and Verbal Abuse from Patients and Their Relatives against Nurses in Dokkyo Medical University Koshigaya Hospital
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概要
- 論文の詳細を見る
This study aimed to understand the nature and frequency of violence and verbal abuse toward nurses ina Japanese general hospital. Questionnaires concerning violence and verbal abuse against nurses were distributedto 440 nurses employed at a university hospital and a total of 438 nurses responded to the questionnaire.Over one third reported attempted incidents of violence, whereas further one quarter reported beingactually pinched, touched unnecessarily, or kicked. More than a half reported being yelled at, being complainedto unreasonably about a medical service, and experiencing overbearing voices. The most commonemotion experienced after facing violence or verbal abuse was embarrassment and discomfort, followed byanger. Nurses in the emergency and intensive care units and some surgical wards experienced higher levelsof violence and verbal abuse than those in other wards. These findings prove the urgent need for the developmentof preventive actions to address the problem of workplace adversity.
- 2010-03-25
著者
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Hiroshi Ihara
Department Of Psychiatry Dokkyo Medical University Koshigaya Hospital
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Noriko Ohta
Department Of Nursing Dokkyo Medical University Koshigaya Hospital
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Ohta Noriko
Department Of Environmental Science Graduate School Of Science And Technology Kumamoto University
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Hiroyuki Ogata
Department Of Psychiatry Dokkyo Medical University Koshigaya Hospital
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Toshiro Nagai
Department Of Pediatrics Dokkyo Medical University Koshigaya Hospital
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Aya Inuzuka
Department of Psychiatry, Dokkyo Medical University Koshigaya Hospital
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Aya Inuzuka
Department Of Psychiatry Dokkyo Medical University Koshigaya Hospital
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Nagai Toshiro
Department Of Medical Genetics Tohoku University School Of Medicine
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Inuzuka Aya
Department of Psychiatry, Dokkyo Medical University Koshigaya Hospital
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Ogata Hiroyuki
Department of Psychiatry, Dokkyo Medical University Koshigaya Hospital
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IHARA Hiroshi
Department of Laboratory Medicine Ohashi Hospital
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