F19 エクスペリエンスデザイン/サービス工学の設計・評価項目の検討(2) : サービス工学の設計・評価項目(デザイン方法論,口頭による研究発表概要,平成18年度日本デザイン学会第53回研究発表大会)

概要

論文の詳細を見る
The extraction and the relation between the design and the evaluation item for modeling and the service construction of the structure of the service experience were considered. The occurrence of "Outcome" → of "Communication" → "Feelings" between man and man or man and the system constructed the becoming it model referring to acknowledging awake the model of Nasakeugo of Shactar. It questioned chiefly for the businessman to clarify this model. The design and the evaluation item of 16 kinds of "Outcome" like clear disseminations etc. and 7 kinds of "Communication" like employee's performance etc. were obtained from result of the questionnaire. In addition, the relation between "Communication" and "Outcome" was investigated by the questionnaire by using seven kinds of above-mentioned "Communication" and 16 kinds of "Outcome" of eight services such as restaurants and hotels for 51 businessmen to examine the validity of the design and the evaluation item. As a result, the tendency to "Communication" and "Outcome" in each service and the relations between "Communication" and "Outcome" have been understood.
日本デザイン学会の論文
2006-06-20