投薬窓口で受ける薬に関する質問の解析

概要

論文の詳細を見る
The counter of hospital pharmacy is an important place for expositions on drug therapy to the patients. Inquiries on dispensed drugs at the counter were studied for 4 weeks. In the period, 14,426 prescriptions were filled and 600 inquiries from 404 persons were received. Inquirers' ratio of female was higher than that of male. Sometimes inquirers were made one after another and at other times inquirer was not made more than one hour. It was shown that half of inquirers were made within 10 minutes after the former inquirer left the counter. Different inquirers' ratios were acquired in respective clinical departments and in respective days of the week. Therefore the relationship between the number of inquirers and the number of prescriptions was influenced by both clinical departments and a day of the week as confused factors. In order to lessen the influence of those factors, the data of inquirers and prescriptions were processed by means of dividing office hours into 15 parts at every 30 minutes. The result was that the number of inquirers was proportional to the number of prescriptions. 90% of pharmacists' answers to the inquirers were finished within 2 minutes. As to content, 45% of all the inquiries were about use of drugs, and 39% about drug effect. The young patients had a tendency to make inquiries about use of drugs, and the middle-aged patients had a tendency to make inquiries about drug effect.
日本医療薬学会の論文
1989-02-20