〔群馬県〕精神保健センタ-における「電話相談」の実態について--開所から平成3年度末までの統計から

概要

論文の詳細を見る
We studied a statistical analysis of client telephone consultations at the Gunma Prefectural Mental Health Center. Consequently, we made clear the following: first-time calls overwhelmingly outnumber second-time calls. Moreover, the total number of calls increase when Mental Health Center publicity is actively implemented. Most calls are from the clients themselves, and more calls are from women than men. Most clients are in their twenties. Most consultations concern mental illness of some sort, but cases of dissatisfaction and/or doubt of the effectiveness of ongoing treatment are also numerous. In many cases anonymity is preferred, and client names and addresses cannot be confirmed. Newspapers, advertisements, and use of the telephone directory appear to be the main source information gathered on the telephone counseling services offered by the Center. According to counselors, providing advice to clients is the most frequently used counseling tactic. Face-to-face counseling services at the center are available, and client introductions to other institutions are also implemented. The length of consultation is typically longer for women than men. These findings suggest that the Mental Health Center is perceived as a special facility for conducting telephone consultations by the citizens of the prefecture.
日本民族衛生学会の論文