3505 鉄道経路検索Webサービスの利用者調査(乗客行動とサービス提供,SS6:交通計画・政策・評価,第18回交通・物流部門大会(TRANSLOG2009))

概要

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Passengers usually seek cheaper and time-saving routes and want to know when to leave their home or office based on their desired arrival time in complicated railway networks. To meet these needs, Internet services for searching railway routes, e.g., "Trip Planners", are common. This study employ Web-based questionnaire survey cooperated with major Internet portal. The authors focus on the purpose of the search and the trip, how many route alternatives are considered, and how users choose one route from them. Based on the answers from 4,000 respondents, more than half of them want to know when to leave from their origin rather than route itself and transfer station. Most of the users seem to not choose the route from suggested alternatives but just obey the search engine's recommendation. It is possible to say that passengers who use trip planner do not decide their travel behavior.
2009-12-02