実行担当者のエスノグラフィーに基づく罹災証明集中発行業務プロセスの明確化

概要

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The 2007 Niigataken Chuetsu-oki earthquake caused a devastating damage to Kashiwazaki City, which has a population of 100,000 people and a total of 60,000 building footprints. As the first step for disaster victims to recover from the disaster, they need to receive "Damage Cetrificate". The city succeeded in issuing about 18,000 certificates for the first 14 days with the help by the GIS based Damage Certificate Issuing Program which was developed based on the lessons learned from the 2004 Niigata Chuetsu earthquake. In order to share the know-how about this operation, we developed a pacakage of Work Breakdown Structure (WBS), Scheduling in the form of Gant Chart, Resource Assignment based on the PMBOK framework developed by PMI.