F14 ITを活用した動物園の顧客満足度向上研究(第2報) : 弟路郎ファミリーシステムのハードウェア・ソフトウェア構築(地域振興・地域研究,心「こころ」とデザイン,第55回春季研究発表大会)

概要

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In this paper,we will report the technical method of creating information environment for zoo. We tried four kinds of method and, each of them were 1) delivering live video picture on web 2) customer management that uses RFID system 3) customer communication brought by social networking system 4) on site zoo information delived by informational KIOSK. Finaly we found that the periodical activation of each technical contents will let the interest of the customers in high dimension. And also we found that we must care about these dynamics of customers intrest.
2008-06-20