子ども電話相談における類型化の問題-相互行為としての「相談」への会話分析による接近の試み-

概要

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This paper attempts to investigate caller-counsellor (child-adult) interaction focusing on typification. By means of discourse analysis, councellor's typification of children is dealt with as social interaction. We believe that this typification process can be considered to be an important function of socialization. The form of typification in conversational data was analysed by following procedures. (1) The counsellor tipifies the caller by selecting a certain categorization device out of many possible devices applicable to the caller. We can formulate "adequacy" of this typification in caller-counsellor interaction from the viewpoint of Sacks's "categorization problem". In terms of this standard of "adequacy", counsellor's typification acts were examined in reference to all possible categorization devices. (2) It was analyzed in counselling process how the counsellor used those typification devices for redefinition of caller's situations and for producing prescriptions. As a result, we find (1) typification has a tendency to convergence into certain devices, especially the "school year" device which is seemed to have a "previlege" in counsellor's selection, and (2) typification of caller is managed by counsellor all the way through counselling process. These findings suggest that "telephone counselling" as a socialization process has a function as "circuit to school (education)".
1986-10-15