公共スポーツ施設に対する利用者の満足及び要望に関する研究

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The purposes of this study were to separate people using the public sports facilities(PSF) into 4 groups from two viewpoints of the degrees of their satisfaction and desire, to examine their characteristics, to determine the relationships between the hardware, software and humanware of PSF, and to determine the factorial structure of users' satisfaction, desire and expectation to PSF and the similarity of their composing factors. The questionnaire on users' satisfaction and desire to PSF was administered to 181 members. Statistical technique of factor analysis was used to determine the structure of users' satisfaction, desires and expectation to PSF. The main findings obtained in this study can be summarized as follows; 1. It seemed that users are not always satisfied with hardware such as the quality of athletic facilities, instruments and attendant equipments and with software such as the completion of information service and the convenient of use procedure, and that users possess intensive improvement desire on them. 2. There are high relationships between users' satisfaction, desire and expectation to hardware, software and humanware in PSF. 3. Factorial structure of the users' satisfaction and expectation to PSF was inferred to be composed of the following 4 factors; business and use condition, athletic facilities, instruments and attendant equipments, service of use information and plan of events, and human service. Six factors in the users' desires to PSF were interpreted as follows: service of use information and plan of events, business and use condition, human service, athletic facilities, instruments, and attendant equipments. 4. Four factors interpreted with the same name in satisfaction, desire and expectation to PSF showed high similarity, and they seemed to be factors representing the general satisfaction, desire and expectation of people using PSF.
日本体育・スポーツ経営学会の論文
1993-10-15

公共スポーツ施設に対する利用者の満足及び要望に関する研究

スポンサーリンク

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