外来における看護相談に関する検討 : 看護教員による看護相談の分析から

概要

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The purpose of this study was to investigate the content of counseling interactions between patients and nurses. Method: A patient counseling booth was set up in a hospital outpatient area. Counseling was available to all patients and their families. Counseling on any health-related topic was offered. The data analysis subjects were detailed counseling notes taken by nursing educators at the time of the interactions. Data analysis was carried out using Berelson,B.content analysis. The number of analyzed cases was 315. Resuls:1. Four nursing intention categories were obtained:"anxiety""question""discontent""inquiry".2. Six interaction categories were extracted:"active listening""observation""explanation""leading""linking""immediate care".3. Content analysis revealed over 100 significant interaction labels,most being disease symptoms.Discussion: Ambulatory patient consultations are a vital part of nursing care. The results revealed critical areas of communication that need focused inclusion in nursing curricula in order to insure a well-prepared nursing team.