図書館の利用者ニーズ分析

概要

論文の詳細を見る
In this article, the quality deployment technique was applied to the analysis of user needs for the Yamanashi University Library based on questionnaires. The results show that the decisive factors for the needs are to be based on matched requirements between faculty staff and students, e.g. in terms of new systematic operability and/or executive elements with the present library functions. On the other hand, as for the differences between staff and students, faculty staffs pay attention to the support to Japanese students for intemationalization while students to enlargement and arrangement of academic literature and the facility and function. It was revealed that factors to realize the needs should be in accordance with a value of user expectancy divided by the present expectancy that is further multiplied by the normalized weight of importance based on the answered number in the questionnaires.
山梨大学の論文