ANALYZING AIRLINE SERVICE IMPROVEMENT STRATEGY THROUGH IMPORTANCE AND PERFORMANCE ANALYSIS
スポンサーリンク
概要
- 論文の詳細を見る
The main purpose of this study is to present an evaluation method that employs the well-established Importance-Performance Analysis (IPA) for understanding airline passengers' degree of care, degree of satisfaction and priority list on some critical service items. The analysis results will serve as the basis for airlines to improve their service strategies in response to customer needs. The proposed method has been applied in the Taiwan UNI AIR market analysis through a comprehensive passenger survey. The application results clearly indicate that the proposed IPA method can effectively identify critical airline service items to be improved, and serve as a valuable tool to assist airline managers in developing airline service improvement strategies.
- Eastern Asia Society for Transportation Studiesの論文
著者
-
FENG Cheng-Min
Institute of Traffic and Transportation National Chaio Tung University (ITT, NCTU)
-
JENG Kung-Yeun
Institute of Traffic and Transportation National Chaio Tung University (ITT, NCTU)
関連論文
- HOW THE PORT OPERATOR FACING PARTNERING WITH CONTAINER CARRIERS
- ROAD ACCIDENTS PROFILE IN TAIWAN
- Optimization of Urban Bus Routes based on Principles of Sustainable Transportation
- A FUZZY BI-LEVEL AND MULTI-OBJECTIVE MODEL TO CONTROL TRAFFIC FLOW INTO THE DISASTER AREA POST EARTHQUAKE
- Disaster Risk Analysis of Highway Bridges from Vulnerability Perspective
- AN ANALYSIS ON CHOICE BEHAVIOR ON THE PICK-UP POINT FOR THE E-COMMERCE RETAILING DELIVERY USING A CUSP CATASTROPHE MODEL
- THE CHOICE BEHAVIOR ANALYSIS ON THE PICK-UP POINT FOR THE E-COMMERCE RETAILING DELIVERY
- THE IMPLICATION OF TRANSPORT DIVERSITY FOR SUSTAINABLE URBAN TRANSPORTATION
- THE ECONOMIC EVALUATION OF INTERCITY INTERMODAL LOGISTICS
- THE EVALUATION INDICATORS FOR SUSTAINABLE INTERCITY TRANSPORTATION IN SOCIAL EQUITY ASPECT
- ANALYZING AIRLINE SERVICE IMPROVEMENT STRATEGY THROUGH IMPORTANCE AND PERFORMANCE ANALYSIS
- THE SYSTEM FRAMEWORK FOR EVALUATING THE EFFECT OF COLLABORATIVE TRANSPORTATION MANAGEMENT ON SUPPLY CHAIN