How were the High-Fever Consultation Center Perceived by the Officers Who Provided it in Kobe City, During Swine-Origin Influenza A (H1N1) Outbreak? A Qualitative Study Utilizing SCQRM

概要

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Background: For the preparation of pandemic influenza, Japan's governmentrequested to set up a high-fever consultation center at each prefectural and citygovernment. During the initial period of pandemic influenza A (H1N1) outbreak inJapan, high-fever consultation centers received a great number of calls. Theeffectiveness of this system, however, has not been fully evaluated. This study reportsthe result of a qualitative study, which explored officers who provided the high-feverconsultation center during influenza outbreak.Methods: A qualitative study, using semi-structured interviews (n=3), wasconducted to the officers of a major city government in Japan, who provided the service.Theory construction was conducted with a use of structure construction qualitativeresearch method.Results: The officers expressed many difficulties during the outbreak. Theuncertainty of the disease characteristics, rapidly changing situation, fear of badoutcome of patients due to wrong triage, and miscommunications among health careworkers were among the difficulties extracted. While inefficiency was among theproblems extracted, lessening anxiety of callers was one of the achievements they feltthe high-fever consultation center provided. Development of practical manual madetheir provision of the service easier.
神戸大学の論文
2010-00-00