Study of Real-time Marker-based PC Detection for Visual Call Center Applications
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概要
- 論文の詳細を見る
Nowadays, majority of PC producers provide their product support services via visual call centers. At times, users cannot describe their problems correctly which causes waste of time. We propose a new solution for PC based visual call center applications. The video images taken by the user's portable camera are used for smooth communications between the user and the operator at the visual call center. To protect the user's privacy, only the PC in the video images should be visible to the operator. This paper proposes a marker based method for detecting the PC in real-time. The design of the markers that are attached to the PC are discussed and studied. A modified Chamfer Matching Algorithm is used for detecting the markers. Experimental results demonstrate the effectiveness and efficiency of the proposed method.
- 社団法人電子情報通信学会の論文
- 2006-09-02
著者
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Zhang Qi
Graduate School Of Global Information And Telecommunication Studies Waseda University
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Zhang Qi
Graduate School Of Energy Science Kyoto University
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OHYA Jun
Graduate School of Global Information and Telecommunication and Studies, Waseda University
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Ohya Jun
Ntt Cyber Solution Laboratories
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Yonemura Shunichi
GITS, Waseda University
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Yonemura Shunichi
Nippon Telegraph and Telephone Corporation
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Yonemura Shunichi
Gits Waseda University
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Ohya Jun
Graduate School Of Global Information And Telecommunication And Studies Waseda University
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Ohya Jun
Graduate School of Global Information and Telecommmication StudiesWaseda Unlversity
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