品質に於ける概念の変遷と日本的品質管理のパラダイムシフト : TQCから経営革新を目指すTQMヘ
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概要
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TQC (Total Quality Control), which is said to have contributed to the development of the Japanese post-war economy is now being influenced by the big innovational wave in the recent managerial environment. What Japanese QC (Quality Control) should be, which constructs the fundamental concepts of its activities, is forced to make a big paradigm shift. Objects and concepts of QC, which began during a low supply period, are confronting a series of problems and aspects of QC in big environmental innovations in economy, society and management for past fifty years. Especially, the big changing wave of industrial society over the past few renovational years, is raising various problems in QC field. TQC, the features of Japanese QC, which forms the foundation of Japanese management, is forced to change now. There are many problems related to QC field, such as magnification of quality objects, attaching importance to social quality, thoroughness of CS (Customer Satisfaction), enforcement of PL (Product Liability) law, applications of ISO (International Standardization for Organization) standards concerning the QA (Quality Assurance) system (ISO 9000s) and the environmental management system (ISO 14000s), and still more recent American industrial tendency which attaches importance to QM (Quality Management) and so forth. In this paper, I would like to discuss the meaning of the recent changes in QC concepts and the theoretical framework of Japanese QC.
- 四国大学の論文
- 1997-12-25
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