CLASSIFICATION AND MECHANISM OF PUBLIC SERVICE PROVISION IN VILNIUS CITY MUNICIPALITY

概要

論文の詳細を見る
研究ノートThe article reviews the participants of public service provision processes, their functions and mutual relations. The mechanisms of public service provision, the possibilities to apply and harmonize them, the general classification of public service provision mechanisms and their examples are examined. The article brings forward the classification of public service provision mechanisms applied by Vilnius City Municipality Department of Culture and Education and Department of Social Affairs highlighting the dominating mechanisms is presented. The mechanisms of allocating compensations for housing heating, cold water, wastewater and hot water supply costs are analyzed as dynamic, requiring a lot of attention, public funds, and improvements. The scheme of housing heating, cold water, wastewater, and hot water cost allocation mechanisms and their graphical picture is provided. The authors also set forth the suggestions on how to increase the efficiency of customer service and to optimize work conditions for the staff of Vilnius Social Assistance Centre in providing compensations for housing heating, cold water, wastewater, and hot water supply costs.