プロジェクトの逸脱―コンサルティングのケース―
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概要
- 論文の詳細を見る
This study examines business consulting projects, aiming at understanding complex professional B2B services. The key concept here is deviation, which does not necessarily mean failure of projects. Rather, they should be regarded as important events to be allowed for and coped with. The authors conducted a survey the purpose of which is to clarify 1) how consultants recognize deviations, 2) why deviations occur, 3) how consultants react to deviations, 4) what consulting firms can do to prepare for deviations. The survey revealed 1) consultants recognize deviation quite frequently regardless of age, sex, experience, or target industry, 2) consultants recognize deviation mainly when they have different views from the client on the priority of the ongoing issues, 3) experienced consultants are more flexible than the nonexperienced in that they tend to allow for some unclearness of the initial plan, admit the need to reconsider it, and question the effectiveness of informationsharing. In all, the study results indicate that business consulting projects can be better managed by accepting deviation than by elaborating on and sticking to the initial plan.
- 経営行動科学学会の論文