Effects of Conversational Agents on Activation of Communication in Thought-Evoking Multi-Party Dialogues

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概要

• 論文の詳細を見る

• This paper presents an experimental study that analyzes how conversational agents activate human communication in thought-evoking multi-party dialogues between multi-users and multi-agents. A thought-evoking dialogue is a kind of interaction in which agents act to provoke user thinking, and it has the potential to activate multi-party interactions. This paper focuses on quiz-style multi-party dialogues between two users and two agents as an example of thought-evoking multi-party dialogues. The experimental results revealed that the presence of a peer agent significantly improved user satisfaction and increased the number of user utterances in quiz-style multi-party dialogues. We also found that agents empathic expressions significantly improved user satisfaction, improved user ratings of the peer agent, and increased the number of user utterances. Our findings should be useful for activating multi-party communications in various applications such as pedagogical agents and community facilitators.

• The Institute of Electronics, Information and Communication Engineersの論文

著者

• Minami Yasuhiro

  Ntt Communication Science Laboratories Ntt Corporation

• Maeda Eisaku

  Ntt Communication Science Laboratories Ntt Corporation

• DOHSAKA Kohji

  NTT Communication Science Laboratories, NTT Corporation

• ASAI Ryota

  Graduate School of Information Science and Technology, Osaka University

• HIGASHINAKA Ryuichiro

  NTT Media Intelligence Laboratories, NTT Corporation

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• Effects of Conversational Agents on Activation of Communication in Thought-Evoking Multi-Party Dialogues

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