A Motorist's Perception on How Fast Should the Police Respond to and Serve for a Traffic Accident

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概要

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• Using the police command center hotline ―110. as a channel, this study performed a call back interview to ask the accident reporting motorists about their perceptions on the quality of police service. A concept of fuzzy logic was introduced to measure the qualitative questions characterized with fuzziness. A total of 254 accident reporting motorists in Taipei City were interviewed. The results revealed that no less than 80% of the respondents would be satisfied and no more than 20% of them would be dissatisfied if the police response time could stay within 5 to 10 minutes and service time within 20 to 35 minutes. Both satisfaction and dissatisfaction to the police service time for A2-type accident (injury) were significantly longer than that for A3-type accident (property damage). According to our findings, the current practices of police deployment and accident investigation in Taipei City should be reexamined.

著者

• LAN Lawrence

  Department of Global Marketing and Logistics, College of Management, MingDao University

• HUANG Yi-San

  National Chiao Tung University

• LIN Chung-Chang

  National Taiwan Ocean University

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• A Motorist's Perception on How Fast Should the Police Respond to and Serve for a Traffic Accident

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