IMPROVING QUALITY OF PASSENGER SERVICE IN VIETNAM AIRLINES

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概要

• 論文の詳細を見る

• Based on a survey of 1000 passengers who travel by Vietnam Airlines and the operation results of Vietnam aviation, the paper reveals differences between Vietnamese and foreigner passengers on the arriving and departure flights from Noibai airport with respect to their characteristics and their satisfaction level of airline services in airport and on board. The paper presents systematic method to examine and improve quality of passenger service through the performance analysis.

• Eastern Asia Society for Transportation Studiesの論文

著者

• ANH Trinh

  Deparment of Transport and Economics, University of Transport and Communication

• HUNG Bui

  Department of Accounting, University of Economics

関連論文

• BUS ACCIDENT- A PROBLEM IN PUBLIC TRANSPORT IN HANOI TODAY
• IMPROVING QUALITY OF PASSENGER SERVICE IN VIETNAM AIRLINES

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