A STUDY ON THE TRIP GENERATION CHARACTERISTICS OF BUSINESS PROCESS OUTSOURCING (BPO) COMPANIES IN THE PHILIPPINES

概要

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This study focuses on the trip generation characteristics of business process outsourcing (BPO) companies in the Philippines. Business process outsourcing is a rapidly growing industry and as such, has spawned land use that has significant differences in trip generation characteristics from traditional offices. Travel demand characteristics for BPOs, for example, are quite different because of the unusual nature of operation of such companies due to the varying times in countries served by employees. Many BPOs were initially located in central business districts in Philippine cities. However, as the demand for BPOs continue to increase, offices have been established away from the urban areas at business and industrial parks. The paper examines the characteristics of BPO trip generation. It presents the formulation of strategies to address problems pertaining to transport demand as well as the provision of facilities to accommodate the continued growth of the industry.