消費者課題解決における消費者団体と事業者の関係の見直し : 消費者課題の要因への考慮

概要

論文の詳細を見る
Currently, consumer issues have been solved through company's customer satisfaction (CS) and consumer rights by consumer advocate groups. However consumer issues have not been solved reasonably by these approaches. Because they both don't reflect that consumer issues have been caused it hurts consumer rights, does not satisfactorily recover actual damages to consumers, and does not contribute to sustainable development. So, I should consider solving consumer issues in three areas mentioned, but keep a flexible relationship. Based on the above, I should reexamine the relationship between consumer advocate groups and companies.
日本経営倫理学会の論文
2014-02-28