教育に係わる苦情の処理におけるオンブズマン制度の可能性 : 川崎市市民オンブズマンの6年間の検討(IV 投稿論文)

概要

論文の詳細を見る
The purpose of this study is to explicate the role of ombudsman in dealing with complaints pertaining to the education issues, by analyzing cases of the Citizen's Ombudsman of Kawasaki City since it was established. The Citizen's Ombudsman of Kawasaki City is the one designed as a general ombudsman. The general ombudsman system is valued for its immediate and prompt response to the complainants. There are the following characteristics in the complaint or the problem affecting the education that this system has treated up to present. First, the complaint was made a dispute. Second, prompt and flexible process must be necessary for its solution. Third, the problem must be influenced by the structure of the society or originated in the situation of a complex and structural education. Accordingly, this system as a general ombudsman may be suitable for dealing with the problem affecting the education in a prompt process. However, it is not appropriate enough correspondence in the point that this system finds the problem before the complaint is made a dispute, and in the point that it solves the problem in a complex education situation. Therefore, it is desirable to constitute an organization that can daily inspect the situation of the education in a proper region; that is, a special ombudsman system that regularly treats education issues only, apart from handling other general issues.
日本教育政策学会の論文
1997-06-25