システム科学・情報学から見たこれからのサービスサイエンス:2.SYSTEMS THINKING : A SERVICE SCIENCE PERSPECTIVE

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概要

• 論文の詳細を見る

• Systems thinking is an approach to understanding and modelling complex systems. Service science is the emerging study of service systems which are an important type of complex systems with capabilities constraints rights and responsibilities. Holistic service systems such as households universities and cities are evolving rapidly within a nested-networked ecology. The challenge of defining progress in relation to improved quality of life is an especially thorny challenge in the context of holistic service systems. While service science is still relatively new advances in service science can shed light on the future evolution of service thinking. [Keywords: System science service science systems theory service systems co-creation]

• 2014-01-15

著者

• Jim Spohrer

  IBM Almaden Research Center

• Haluk Demirkan

  University of Washington Tacoma

関連論文

• システム科学・情報学から見たこれからのサービスサイエンス:2.SYSTEMS THINKING : A SERVICE SCIENCE PERSPECTIVE

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