機能別管理の原点を探る((1)システム系,<特集>品質管理事始め(ルーツを探る))

概要

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Cross-functional management is explained as "setting company-wide targets for basic management factors, such as quality, cost, quantity, or delivery, and then optimizing the distribution of work among departments and implementing horizontal collaboration and cooperation across departments to efficiently attaint those targets." Kaoru Ishikawa (1981), one of the pioneers of Japanese quality control, said that Japanese style quality control (TQC) is one of the revolutionary ideas of management and placed "cross-functional management" on the same level with "quality first," "customer oriented," "the next process is the customer," "speak with data and facts," and "human dignity management" as the key factors to support Japanese style management.
2010-01-15