A Study of Remote Support by IT Volunteer Group for Senior Citizens
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概要
- 論文の詳細を見る
In this study, we analyze existing IT support methods and senior citizens' support needs through a local IT promotion project, e-namokun. We then propose a remote IT support method, e-RemoSupp, to help senior users improve their IT ability and efficiently solve computer- and Internet-related problems under the support of IT volunteer groups by using remote control technology. Starting with a short introduction to the project and early research, we examine e-RemoSupp through a four-month experiment, and then discuss its social issues, technical issues, and essential elements in implementing a successful remote support in cooperation with IT volunteers.
- 日本社会情報学会の論文
- 2009-09-30
著者
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Zhou Wei
Nagoya Univ.
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Zhou Wei
The Office Of Gender Equality Nagoya University
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Yokoi Shigeki
Graduate School Of Information Science Nagoya University
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Yokoi Shigeki
Graduate School Of Human Informatics Nagoya University
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