INFORMATION SIGNS BASED ON USERS' WAYFINDING BEHAVIOR IN TRANSFER BETWEEN ABOVE-GROUND STATIONS

概要

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The purpose of this study is to understand how information signs correspond to users' various wayfinding behavior and how the signs serve their needs such as safety, pleasure, and smooth passage when walking between above-ground train stations. In order to find out how information signs work in diverse situations, interchange routes were set up for the subjects in two wayfinding experiments: one long-distance and the other short-distance. The results of the experiments showed a variety of behavior, even though the subjects had no time constraints. On the long-distance routes, the subjects requested maps or signs showing the particulars along the routes. It is evident that the subjects were generally in a lighthearted mood wandering about and really caring about the effectiveness of self-orientation. On the other hand, directional signs were requested for the short-distance route. Unfortunately, few signs were provided between the train stations. The subjects had to keep making decisions along the routes, especially when they were at intersections, where the information signs should be enhanced by providing a great number of signs. For these reasons, user needs suggested by the subjects' wayfinding behavior should be considered when planning information signs.
日本デザイン学会の論文
2009-03-31