裁判外の消費者紛争解決スキームに関する一考察 : イギリスにおける消費者紛争発生後の解決過程での消費者のエンパワーメント

概要

論文の詳細を見る
In this paper I discuss that accessibility and quality of ADR for consumer dispute resolution. There are some effective ways of handling complaints and getting redress when the consumer suffer from transaction. Good Codes of Practice and Alternative Dispute Resolution (ADR) schemes can often offer a range of remedies that can be less costly and less daunting rather than court action. The quality of ADR is essentially contingent upon the jurisdiction of the third parties who are responsible for ADR mechanisms. The role of advisers in handling consumer complaints should be explored. They are often the first port of call for consumers with a problem, and many complaints will be resolved through their intervention. Care must be taken to ensure that the agreement concluded is genuinely an agreement. It is important that the well-informing for consumers makes effective regime of empowerment and redress.
熊本大学の論文
2009-03-23