航空機整備技術の伝承と人材育成(<特集>「ものづくりにおける技術の伝承と人材育成」)
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概要
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The technological capabilities of an airline's engineering & maintenance service department have a substantial effect on quality and cost as well as the business performance of the airline as a whole. The ANA engineering & maintenance service department maintains a unique service personnel training system for potential engineers based on the idea that airline technology stems from the maintenance service department. Both service technicians and other indirect departmental staff are considered equal from the perspective of airline technological capabilities. The ANA service department has refrained from applying mass redundancy to baby-boom service technicians and engineers, instead recognizing that training of these staff must continue on a much larger-scale. A versatile and substantial technological and personnel training program has been underway incorporating the following 4 major areas of 1) educational training 2) instructions from senior figures regarding practical business and OJT 3) system that utilizes and tests a person's expertise and 4) self-development.
- 社団法人日本品質管理学会の論文
- 2006-01-15