危機対応組織における内部モデルの変容

概要

論文の詳細を見る
It is generally said that Japanese companies are weak in handling the unexpected events. By the Hanshin-Awaji earthquake of 1996, the main plant of Sumitomo Electronic Industry (SEI) was severely damaged. Most of logistic lines and telecommunication systems were disordered. ln spite of the chaos, it successfully managed the disorders of information and created a new information network through the office electronic network system (J-NET). As the result, almost eighty percent of the operating function of SEl was recovered within only two weeks. During this crisis, the board decided to delegate most of its authority of decision making to the front. This paper presents a result of analyzing nearly 320 electronic logs of J-NET in a six week period following the earthquake. Analyses show that employees exchanged their internal models of the actual situation of the company through the J-NET. Moreover, the cohesiveness of the employees became stronger under the crisis.
経営行動科学学会の論文
1998-06-30