TMN 2000: Evolving TMN as Global Telecommunications Prepares for the Next Millennium (Special Issue on Network Operations and Management)

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This paper reviews the business reasons why telecommunications service providers and network operators are moving to standardise key aspects of the management of their networks and services, and how the international definition of the Telecommunications Management Network-TMN-fits within current business strategies. It discusses the potential benefits of TMN implementation as well as some pitfalls that must be addressed in order to gain its full potential, including the technical evolution of the TMN framework to take advantage of advances in distributed object-oriented computing. TMN had its beginnings prior to the commercial and regulatory upheaval that now rocks the telecommunications industry world-wide. The focus of investment-toward a lean, competitive position-represents a significant change from the days when TMN was first beginning to be defined. This shift in emphasis, from a network-centric view to one that recognises the value of fast, accurate customer response and operational efficiency, has heightened the need for a standard way of managing within companies and across company boundaries. TMN is the best model the industry has for achieving standardisation. But the TMN model, in order to really meet the needs of industry going forward, must be interpreted more broadly than it has been in standards. We do not argue that TMN is in any way wrong, indeed we applaud the progress made to date. We believe, however, that TMN must start to be implemented in direct response to clear business goals, such as the automation of business processes in order to reduce operating costs while improving customer service, rather than just because it is a standard.' We argue that TMN must expand its horizons beyond the network technology area in which it is currently focused, and into the entire telecom operator's business domain including service management and customer facing areas. This expansion inevitably will bring a broadening of the technical base of TMN to complement its OSI management legacy, with newer and more cost effective technologies such as those evolving from the Internet and Intranet arena. This paper is intended to provoke debate in the international community about the need to move quickly to reposition TMN into the mainstream of the telecom operators' business thinking in order for it to be perceived as a key business tool in achieving goals such as cost reduction and customer service improvement. Without this evolution, we believe that TMN could fade into a specialised backwater, superseded by more cost effective technologies. With suitable energy and industry consensus behind it, we believe that TMN can build on its achievements and be a force for change in the telecommunications industry of the 21st century.
社団法人電子情報通信学会の論文
1997-06-25

TMN 2000: Evolving TMN as Global Telecommunications Prepares for the Next Millennium (Special Issue on Network Operations and Management)

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