A Study on Customer Complaint Handling System

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概要

• 論文の詳細を見る

• From the viewpoint of customer's satisfaction, precise information and rapid action are very important when complaints about call connection failures or service quality deterioration come from customers. It is indispensable to the propose that operators are supported by an operation system which stores and processes each customer's information, their complaint's histories, network failure status and call connection detail data. This paper shows functions and Human Machine Interface (HMI) of Customer Complaint Handling System (CCHS). This system can handle a customer's complaint by an electric ticket and necessary information is automatically collected and shown on the ticket.

• 社団法人電子情報通信学会の論文
• 1994-02-25

著者

• Tokunaga Hiroshi

  National Institute of Health Sciences

• Ichinose Masashi

  NTT Information Network Systems Laboratories

• Tokunaga Hiroshi

  NTT Information Network Systems Laboratories

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• A Study on Customer Complaint Handling System

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