Information Flow Analysis : An Approach to Evaluate Groupware Adoption Patterns

概要

論文の詳細を見る
Group work support systems should be carefully planned to prepare for and deal with system acceptance problems. It is important to identify the group dynamism during the adoption process and to establish a generic methodology to evaluate the process. To meet this requirement, we propose information flow analysis to draw interpersonal relationship diagrams based on asynchronous information sharing. Information flow within a test group adopting a know-how sharing system is analyzed using 3-year system logs to evaluate the pattern of adoption. Indicators of system acceptance are discussed and compared to information flow analysis results in e-mail and bulletin board systems used by the same group. Application-specific characteristics of these three systems are discussed using the differences observed in information flow patterns and their changes. Regularity, stability, and role distribution are discussed from the viewpoints of inter-application and inter-group metrics for groupware. The analyzing of information flow patterns can be a useful method of comparing the adoption process for various applications. It can be used to manage groupware acceptance by identifying early indications of active user participation.
一般社団法人情報処理学会の論文
1995-10-15