BPOリスクに対するリスク回避モデル

概要

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Business process outsourcing risk mitigation is a popular topic among the outsourcing companies as well as service providers. While the BPO and ITES market is well positioned for rapid and continuous growth, thewidespread fear about its inherent risks can be detrimental to the success of this multibillion dollar industry. As many developed and developing nations place a significant emphasis on the BPO industry as a major contributing factor of their economies, BPO risk mitigation has become a priority in the national level too. A systematic method to mitigate the risks is mandatory and is a timely requirement of the BPO/ITES industry today. The objective of this paper is to present one such generic BPO risk mitigation framework.
経営情報学会の論文