Medical Interview Skills and Patient Satisfaction Levels in a Setting Utilizing Electronic Medical Records
スポンサーリンク
概要
- 論文の詳細を見る
BACKGROUND : Electronic medical records (EMRs) were first introduced in the 1960s, and in Japan they are starting to become popular. Recognizing the need to adapt to a new clinical setting with EMRs, we aimed to explore which interviewing skills were associated with patient satisfaction in this era of EMR use.METHODS : A prospective observational study was conducted to evaluate interviewing skills among medical residents and to collate data on patients satisfaction levels at an outpatient general medicine walk-in clinic at a teaching hospital in Japan. Five trained raters reviewed the video recordings of these interviews and assessed them based on a predetermined set of criteria for medical interview skills developed specifically for an outpatient EMR setting. The relationships between these assessment scores and patient satisfaction levels were analyzed.RESULTS : Significant skills that were associated with higher scores of patient satisfaction included : employed appropriate eye contact (P=0.021) ; and, invited patients directly without using a microphone (P=0.008). In addition, the degree of keyboard typing during interviews was not associated with patient satisfaction.CONCLUSIONS : In an outpatient setting with EMR, using good non-verbal communication skills to build trustful relationships with patients is more likely to influence patient satisfaction levels. Even when physicians are typing on a keyboard, if they keep appropriate eye contact during medical interviews, patient satisfaction can be improved.
論文 | ランダム
- 日本語発話時における口形変化のコード化表現方法の提案と評価
- 水の超音波霧化時に発生する帯電霧
- 環境汚染に対する認知構造(6) 重回帰分析および因子分析
- イギリスの民話・伝説に現れる動物名－Ⅳ
- Cell/B.E.向けフレームワークCellSsのタスクの自動切り出しによる改良(並列処理支援,2011年並列/分散/協調処理に関する『鹿児島』サマー・ワークショップ(SWoPP鹿児島2011))