The effects of IT revolution on team communication and leader behaviors in a Japanese organization.

概要

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The present study was purposed to reveal the characteristics of the transformations of team communication and managers leader behaviors after introducing new electric communication system (NECS) into an organization. We analyzed all e-mail logs recorded since the second halt of 1995 till 1999 at a Tokyo branch in a Japanese electronics company by means of the content analysis method. The results showed that the leader centered communication net-work became the main stream gradually year by year. although the increasing tendency for the nonhierarchical communication network could be found in the beginning time. In short, subordinates got to prefer to send reports of their sales activities, results, and market information and to receive directions from their bosses. This style is effective not only to obtain better sales results by constructing a well-coordinated team communication bul also to make easygoing conditions for subordinates because they did not have to feel much responsibility for important decision making. Meanwhile, it was revealed that the managers got to receive more information and requests to give directions. Consequently, these results made it clear that utilization of NECS had a potentiality opposite to the anticipated effects like as actualization of nonhierarchical communication network.
九州大学の論文
2002-03-31