Multi-user Shared Failure Analysis of Organization Information Systems (特集:分散協調支援とその応用)

概要

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Organizational knowledge is a key factor in improving office work efficiency. To support organizational knowledge sharing, it is important to analyze organizational knowledge and the knowledge sharing process. There are several on-going researches to support organizational knowledge sharing. However, relatively little is known about a methodology to identify the organizational knowledge in each working organization. This paper describes the difficulties in such organizational knowledge analysis from experiences in a know-how management system. Then the need for a methodology is discussed. A shared failure analysis to examine user shared failures in information sharing is proposed to identify organizational knowledge and transition processes. Three methods of multi-user shared failure analysis are explored. They provide a new methodology to explore knowledge sharing process.
一般社団法人情報処理学会の論文
1998-10-15